This White Paper presents health service managers with a complete action plan for tackling patient no shows.

Health centers which implement the plan will see three benefits:

  • Improved efficiency in the use of resources
  • Higher satisfaction levels among patients
  • Higher satisfaction levels among employees.

Every health practice is unique, so there is no “one size fits all” solution. Instead what is proposed is an analytical framework that will enable you to implement the solution that is right for you. While we focus on medical establishments, much of the information should be of interest to service providers in other fields.

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