The ability to customise your automated messages is a power feature of the Tuotempo CRM platform. This tutorial shows you how.
Where to begin
Log in to the tuOtempO admin zone:
The Message Composer
Click on the message of your choice. On the right of your screen appears the Message Composer interface.

Click on a message title to show the composer
There are three tabs at the top of the Message Composer interface corresponding to the different types of message available : SMS, Email and Voice.
Click on the tab of your choice.
Composing your message
A message is made up of standard texts which are the same for all patients and custom variables which change from message to message : for example the variable [TRD3] is used for the name of patient. A message Dear [TRD3]… will read Dear Fiona… for a patient named Fiona and Dear Robert… for a patient named Robert.
Compose the standard text of your choice and then use the dropdown menu to find the variables you need.

The variables dropdown menu
When you insert a variable, you will see what your message will look like when sent to a patient in the new preview box below:

The preview window
Some useful variables
Experiment with the variables to test their functionality. Here are just some examples that you might find useful:
- TRD23 Service Requirements – Remind patients of what they need to bring along. This variable changes from service to service and is configured in Setup> Center > Services
- TRD46 SSN Barcode – Send a barcode by email to your patients for automated checkin
- TRD24 Location Notes – Give patients direction instructions that are specific to a given location. This variable changes from location to location and is configured in Setup> Center > Locations