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If your appointment notifications are not arriving in your email inbox, the chances are they are being redirected to your spam box. To avoid this, you need to add our e-mail address to the whitelist of your email account. This article explains how.

Introduction

Most e-mail boxes now contain spam filters to ensure that you are not overwhelmed with unwanted mail.

Because your appointment reminders contain information in a standardised form, they can sometimes be mistaken for spam messages. Follow the instructions below to stop this happening.

A. Web Based Email

1. Gmail

a) Open an appointment e-mail that has been sent to spam.
b) Click on the button Not spam.
c) Click on the downwards pointing triangle-arrow to the right hand side of the reply arrow.
d) Click Add [The Sender] to contacts list.

2. Yahoo! Mail

a) Open an appointment e-mail that has been sent to spam.
b) Click Add to contacts next to [The Sender].
c) Click Save in the pop-up window.

2. Outlook.com

a) Open an appointment e-mail that has been sent to spam.
b) Click Add to contacts next to [The Sender].

B. Mobile / Tablets

1. Apple iOS

a) Tap the sender of an appointment e-mail
b) Tap Add a new contact

2. Android default email client

a) Tap the picture of the sender.
b) Click OK to add to contacts

C. Desktop Clients

1. Microsoft Outlook 2003

a) Open the email message from the sender you want to add to your address book.
b) Click Add Sender to Senders Safe List.

2. Microsoft Outlook 2007

a) Right-click on the email you received.
b) Click Junk E-mail.
c) Click Add Sender to Safe Senders List.

3. Microsoft Outlook 2010

a) Click the Home tab.
b) Click Junk.
c) Click Junk E-mail Options.
d) Click Safe Senders.
e) Click Add.
f) Enter [The Sender].
g) Click OK to finish.

4. Mac Mail

a) Click Address Book.
b) Click File.
c) Click New Card.
d) Enter [The Sender].
e) Click Edit to finish

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