The Patient Experience

Whatever you do, do it better

By |May 8th, 2017|

Now you can integrate tuOtempO with more than 750 SAAS solutions. Enjoy!
  • Interactive text surveys
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    Interactive text surveys – the fastest way to gather feedback from your patients

Interactive text surveys – the fastest way to gather feedback from your patients

By |May 8th, 2017|

Now it’s easier than ever before for your patients to tell you how you’re doing.

Is it time to provide your patients with a Smartphone App?

By |May 8th, 2017|

You catch a plane, you download the app. You book a hotel, you download the app. You go to the cinema, you download the app. You fall ill, you call the doctor. “Please hold the line while we try to connect you…”
  • Email SMS Push Call
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    Email, SMS, Push or Call? – Choosing the best channel to communicate with your patients

Email, SMS, Push or Call? – Choosing the best channel to communicate with your patients

By |February 13th, 2017|

If you use a patient CRM you can set-up automated communication with your patients via Email, SMS, Push or automated Call. But which should you choose in which situations? Each channel is appropriate in different circumstances, so a blended approach often works best.
  • video vists
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    Why video visits are one of healthcare’s fastest growing trends

Why video visits are one of healthcare’s fastest growing trends

By |February 13th, 2017|

It began informally. Tech-savvy doctors would offer to Skype their patients for a quick check-up. But today video visits have become an integral part of the patient experience. And their usage is set to double in the next five years, according to a recent survey from Forbes.
  • medical_appointment_booking_portal
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    1 million visits in 6 months for new medical appointment booking portal

1 million visits in 6 months for new medical appointment booking portal

By |January 6th, 2017|

France has a major new medical appointment booking portal following the successful launch of Medelli, from Fortune 500 pharmaceuticals manufacturer MSD
  • Patient reviews and ratings
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    How to use patient ratings and reviews to grow your online reputation

How to use patient ratings and reviews to grow your online reputation

By |December 14th, 2016|

How have others got on? It’s a natural question we ask when looking for a service provider who we can trust. So it is no surprise that patient reviews and ratings are among the most well-read sections of hospital and clinic websites.

Why asking for patient feedback is a virtuous circle

By |November 7th, 2016|

In a recent report on Italian national television RAI, tuOtempO client Centro Medico Santagostino explained why asking for patient feedback is not just good practice - it's also good for business.

What lessons can your clinic learn from soap powder manufacturers?

By |June 9th, 2016|

Are you overwhelmed by performance statistics that tell you little about patients’ real concerns? If so, you may be able to learn a thing or two from soap powder giants Procter & Gamble.

Private clinics are ready to go mobile

By |June 9th, 2016|

Private clinics in the UK are ready to adopt mobile communications with their patients, but concerns over implementation are the biggest barrier to change.