The Patient Experience

  • medical_appointment_booking_portal
    Permalink Gallery

    1 million visits in 6 months for new medical appointment booking portal

1 million visits in 6 months for new medical appointment booking portal

By |January 6th, 2017|

France has a major new medical appointment booking portal following the successful launch of Medelli, from Fortune 500 pharmaceuticals manufacturer MSD
  • Patient reviews and ratings
    Permalink Gallery

    How to use patient ratings and reviews to grow your online reputation

How to use patient ratings and reviews to grow your online reputation

By |December 14th, 2016|

How have others got on? It’s a natural question we ask when looking for a service provider who we can trust. So it is no surprise that patient reviews and ratings are among the most well-read sections of hospital and clinic websites.

Why asking for patient feedback is a virtuous circle

By |November 7th, 2016|

In a recent report on Italian national television RAI, tuOtempO client Centro Medico Santagostino explained why asking for patient feedback is not just good practice - it's also good for business.

What lessons can your clinic learn from soap powder manufacturers?

By |June 9th, 2016|

Are you overwhelmed by performance statistics that tell you little about patients’ real concerns?

If so, you may be able to learn a thing or two from soap powder giants Procter & Gamble.

Sachin Jain says he was flooded with statistical reports that revealed little about the real-life experience of patients, when he took over as chief medical officer at Caremore Health System.

Jain had read how Procter & Gamble chief executive AG Lafley had turned around his company by talking directly with customers to better understand their needs.

So Jain decided to apply the same technique, introducing lunchtime patient feedback meetings that were to transform his organisation.

“More than anything, I have learned to never assume anything about the experience of care without consulting patients first,” he writes in Forbes magazine. “Over and over again, I have been humbled by how much they know about the system I help to oversee, and how much I don’t. Excitement about these meetings has been contagious as some of my colleagues have begun to join me to more strongly incorporate the patient perspective into our work. We aspire together to bring the patient perspective into every conversation we have and every solution we build.”

Jain says that whereas focus groups have long been the norm in consumer manufacturing, too often in medical schools doctors are taught to keep their distance.

“There is an asymmetry in power between patient and physician that inhibits patients from surfacing what’s working and what isn’t. We are also taught to avoid socialising with our patients. That engaging with them outside of care may compromise our clinical judgement. And so we have the formality that we have, a system in which doctor is doctor. Patient [...]

Private clinics are ready to go mobile

By |June 9th, 2016|

Private clinics in the UK are ready to adopt mobile communications with their patients, but concerns over implementation are the biggest barrier to change.
  • online images
    Permalink Gallery

    Should I give my patients online access to their imaging reports ?

Should I give my patients online access to their imaging reports ?

By |June 1st, 2016|

The positive feedback from pioneering centres is causing a sea change in professional opinion.

Patient Mailing Workflows You Might Try

By |December 8th, 2015|

Are your patients lying dormant in your database? Without automated patient mailing workflows set up, you’re missing out on opportunities to nurture and engage your patients.

How patient reviews influence your patients

By |December 4th, 2015|

Nowadays consumers can review almost anything on the internet: books, smartphones, hotels, restaurants. Recent studies show that 90% of online shoppers read reviews online and that over 80% of internet users say they are influenced by these reviews.

What do patients look for in a health center website?

By |December 2nd, 2015|

It’s easy to make serious marketing mistakes when designing a health center website. Many practitioners and health professionals seek to project their desire for growth and development by focusing on having an aesthetically pleasing site or by trying to look bigger than they are.

Two out of three patients ready for telehealth

By |December 2nd, 2015|

A new survey shows that two out of three patients in the United States would prefer telehealth for certain types of consultation with their doctors.