The Patient Experience

Want patients to use your online portal? Target simplicity

By |October 30th, 2017|

If you want patients to adopt your online portal, then focus on simple design. This is the main conclusion of an in-depth study by researchers from four American Universities.

Five tips for success with social media in healthcare

By |October 30th, 2017|

Social media play an increasingly important role in the choice of a healthcare provider. Use these benchmarks to ensure your clinic or hospital is keeping up with the pace.
  • Google Maps Appointment Booking
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    Google maps appointment booking – make your listing to stand out from the crowd

Google maps appointment booking – make your listing to stand out from the crowd

By |October 30th, 2017|

When a patient searches for a clinic or hospital using Google, a map showing a list of local providers is almost always the first result that appears on the page.

So making sure your center stands out on that list is an essential part of a successful online marketing strategy.

And now you can achieve just that by adding a Book an appointment button directly inside your Google Maps listing. It will link directly to your website online booking page.

This is a new feature from Google, so move fast to make sure you obtain a competitive advantage.

The good news is it takes no more than 15 minutes to set up.

Setting up your booking button

Go to Google My Business.

If you already have a listing on Google Maps, log in as the person who owns the listing.

Otherwise follow the Start Now dialogue to register your clinic or hospital.

Once logged in, go to the Posts tab and select Create Post.

In the pop-up dialogue, give a name to your post, for example Book an appointment online.

Add an image to make it more eye-catching.

Select Add a button and paste in a link to the page on your website that contains your tuOtempO Online Booking Widget.

Select Preview and then Publish and you’re all done!

Need help?

Whatever you do, do it better

By |May 8th, 2017|

Now you can integrate tuOtempO with more than 750 SAAS solutions. Enjoy!
  • Interactive text surveys
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    Interactive text surveys – the fastest way to gather feedback from your patients

Interactive text surveys – the fastest way to gather feedback from your patients

By |May 8th, 2017|

Now it’s easier than ever before for your patients to tell you how you’re doing.

Is it time to provide your patients with a Smartphone App?

By |May 8th, 2017|

You catch a plane, you download the app. You book a hotel, you download the app. You go to the cinema, you download the app. You fall ill, you call the doctor. “Please hold the line while we try to connect you…”
  • Email SMS Push Call
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    Email, SMS, Push or Call? – Choosing the best channel to communicate with your patients

Email, SMS, Push or Call? – Choosing the best channel to communicate with your patients

By |February 13th, 2017|

If you use a patient CRM you can set-up automated communication with your patients via Email, SMS, Push or automated Call. But which should you choose in which situations? Each channel is appropriate in different circumstances, so a blended approach often works best.
  • video vists
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    Why video visits are one of healthcare’s fastest growing trends

Why video visits are one of healthcare’s fastest growing trends

By |February 13th, 2017|

It began informally. Tech-savvy doctors would offer to Skype their patients for a quick check-up. But today video visits have become an integral part of the patient experience. And their usage is set to double in the next five years, according to a recent survey from Forbes.
  • medical_appointment_booking_portal
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    1 million visits in 6 months for new medical appointment booking portal

1 million visits in 6 months for new medical appointment booking portal

By |January 6th, 2017|

France has a major new medical appointment booking portal following the successful launch of Medelli, from Fortune 500 pharmaceuticals manufacturer MSD
  • Patient reviews and ratings
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    How to use patient ratings and reviews to grow your online reputation

How to use patient ratings and reviews to grow your online reputation

By |December 14th, 2016|

How have others got on? It’s a natural question we ask when looking for a service provider who we can trust. So it is no surprise that patient reviews and ratings are among the most well-read sections of hospital and clinic websites.