The Patient Experience

  • Email SMS Push Call
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    Email, SMS, Push or Call? – Choosing the best channel to communicate with your patients

Email, SMS, Push or Call? – Choosing the best channel to communicate with your patients

By |February 13th, 2017|

If you use a patient CRM you can set-up automated communication with your patients via Email, SMS, Push or automated Call. But which should you choose in which situations? Each channel is appropriate in different circumstances, so a blended approach often works best.
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    Why video visits are one of healthcare’s fastest growing trends

Why video visits are one of healthcare’s fastest growing trends

By |February 13th, 2017|

It began informally. Tech-savvy doctors would offer to Skype their patients for a quick check-up. But today video visits have become an integral part of the patient experience. And their usage is set to double in the next five years, according to a recent survey from Forbes.
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    1 million visits in 6 months for new medical appointment booking portal

1 million visits in 6 months for new medical appointment booking portal

By |January 6th, 2017|

France has a major new medical appointment booking portal following the successful launch of Medelli, from Fortune 500 pharmaceuticals manufacturer MSD
  • Patient reviews and ratings
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    How to use patient ratings and reviews to grow your online reputation

How to use patient ratings and reviews to grow your online reputation

By |December 14th, 2016|

How have others got on? It’s a natural question we ask when looking for a service provider who we can trust. So it is no surprise that patient reviews and ratings are among the most well-read sections of hospital and clinic websites.

Why asking for patient feedback is a virtuous circle

By |November 7th, 2016|

In a recent report on Italian national television RAI, tuOtempO client Centro Medico Santagostino explained why asking for patient feedback is not just good practice - it's also good for business.

What lessons can your clinic learn from soap powder manufacturers?

By |June 9th, 2016|

Are you overwhelmed by performance statistics that tell you little about patients’ real concerns? If so, you may be able to learn a thing or two from soap powder giants Procter & Gamble.

Private clinics are ready to go mobile

By |June 9th, 2016|

Private clinics in the UK are ready to adopt mobile communications with their patients, but concerns over implementation are the biggest barrier to change.
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    Should I give my patients online access to their imaging reports ?

Should I give my patients online access to their imaging reports ?

By |June 1st, 2016|

The positive feedback from pioneering centres is causing a sea change in professional opinion.

Patient Mailing Workflows You Might Try

By |December 8th, 2015|

Are your patients lying dormant in your database? Without automated patient mailing workflows set up, you’re missing out on opportunities to nurture and engage your patients.

How patient reviews influence your patients

By |December 4th, 2015|

Nowadays consumers can review almost anything on the internet: books, smartphones, hotels, restaurants. Recent studies show that 90% of online shoppers read reviews online and that over 80% of internet users say they are influenced by these reviews.